We sell quality products, use the latest technology, have efficient administration systems and use reputable carriers. Despite all of this, we understand that occasionaly things can go wrong.
If you have a complaint about our products our products or services, in the first instance please telephone or email us - we may be able to resolve an apparent problem immediately. In all circumstances we will reply to complaint within 2 working days and our aim is to resolve all complaints within 5 working days. You may address any complaints to our Customer Care Helpdesk:
Our email address is:
The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.
Receipt of your order does not imply our acceptance of your order.
We reserve the right to refuse to supply any order. Reasons for refusal to supply may include but are not restricted to orders that appear to be of a fraudulent nature, orders considered to be the result of technical manipulation or failure, orders where the content of the order give rise to concerns regarding the bona fides of the order. We may contact you directly prior to supply. Orders will be fully refunded when subject to this condition.
Please note that due to legal limitations, some products may not be freely
available in unlimited quantities or for delivery to specific countries.
In addition the company may require the customer to present appropriate
licenses to purchase and/or additional paperwork before an order can be
(i) The company reserves the right to refuse to supply any order due to legal or any other restrictions. Any refund relating to orders restricted by law may be subject to a reasonable administration charge.
Creatrix Impigritas - Creative Energy
Working with the Community Promoting alternative disciplines for a healthier longer life. Established 1995